General Terms & Conditions

Service General Terms and Conditions
Payment Terms: The entire invoice is due upon completion of described work. Any payment not paid
COD will be considered past due and assessed a $35 service charge. A service charge of 2% per month
(24% per annum), or the maximum allowed by law, will be charged on all balances 30-days or more past
due plus a late fee of $25 for each month past due. If the seller commences litigation or employees
attorneys to collect payment for any amount due it from buyer, buyer agrees to pay reasonable costs plus
attorney’s fees which may be due, including filing fees, etc. The seller will not provide an itemized
breakdown of materials and labor for quoted or flat-rate work.

Limited Warranty: All materials, parts, and equipment are warranted by the manufacturer’s or
supplier’s written warranty only. All labor performed by the seller is warranted for 30 days or as
otherwise indicated in writing. Clearing out drains carries NO WARRANTY. Coil pans trap rust and
debris that can break loose and cause future problems, The seller makes no other warranties,
expressed or implied, and its agents or technicians are not authorized to make any such
warranties on behalf of the seller. All labor or materials is conclusively accepted as satisfactory unless
accepted to in writing within 7-days of performance of the work described. Any claim for property
damage is conclusively waived unless presented to the seller in writing within 7-days of the specific
occurrence. The liability of the seller for the malfeasance of nonperformance or any claim is strictly
limited to the amounts. All general terms and conditions on our website are
incorporated herein by this reference.

Installation General Terms and Conditions
1.     Wherever the terms “Griffin Homes Services”, “GHS”, “us”, “we” or “our” are used herein, reference
is made to Griffin Homes Services, LLC. Wherever the terms “you”, “buyer”, “customer” or “your” are
used herein, reference is made to the person or entity who accepts this proposal.
2.     This Agreement is the entire Agreement between you and us and supersedes any prior oral
understandings, written agreements, proposals, or other communications between you and us. No
informed or implied work is included. Prices quoted in all proposals do not include sales tax unless
otherwise specifically stated. All applicable sales tax shall be payable in addition to the prices quoted
herein. If, upon inspection by any local official having jurisdiction, any work not specifically spelled out
and included in the proposal scope of work that must be done to meet any specific building code or
satisfy any official’s request, will be considered additional work, and will be paid for by you at our normal
rates. You retain the right to make any changes or alterations to the scope, but if, in our opinion, such
changes substantially affect our scope of work or costs, we shall have the right to make appropriate
changes to either the scope or the price of the proposal, or to both. This agreement cannot be transferred
or assigned by either party without the prior written consent of the other party.
3.     Both parties reserve the right to cancel this agreement if it is found to be unbeneficial to either
party. Cancellation shall be in writing at least 3 days in advance of the desired cancellation date. You will
be responsible to reimburse us on a time and material basis for any and all work rendered to date leading
up to and including the cancellation date, including restocking fees, special order items, demobilization,
etc. as deemed by solely by us. All invoices will be due upon receipt regardless of which party exercises
their right to cancel.
4.     The property owner of the premises is responsible to carry fire, tornado, flood and other
necessary insurance. Our workers are fully covered by Workman’s Compensation Insurance. During
installation we shall take all reasonable precautions within the limitations of the existing conditions to
avoid injury to persons and damage to property.
5.     Our work and services under this agreement exclude anything connected or associated with
asbestos or other hazardous materials of any type. We shall not be required to perform any identification,
abatement, cleanup control or removal of asbestos or hazardous material. You represents that, to the best
of your knowledge, there is no asbestos or hazardous material in the work site or scope of work. Should
we become aware of or suspect the presence of asbestos or hazardous material, we shall have the right to
stop work in the affected area immediately and notify you. You will be responsible for doing whatever is
necessary to identify and correct the condition in accordance with all applicable statues and regulations
and you agree to assume 100% responsibility for any claims or other costs arising out of or relating to the
presence of asbestos or hazardous materials in your building. Disposal of hazardous waste are excluded.
Hazardous wastes remain the property and responsibility of the you even when removed from
equipment or replaced by us as provided by the terms of this Agreement.
6.     We will not be responsible for any special, indirect, or consequential damages. We will not be
responsible for damage, loss, injury, or delay caused by conditions that are beyond the reasonable
control, and without intentional misconduct or negligence. Such conditions include but are not limited to:
1) acts of god 2) acts of government agencies 3) strikes 4) labor disputes 5) fire 6) explosions or other
casualties 7) thefts 8) vandalism 9) riots, terrorism or war 10) unavailability of parts, materials, or
supplies 11) disputed change orders. We shall not be liable for damage resulting from the use of the
equipment specified herein.
7.     Any existing mechanical or electrical component, either directly or indirectly related, that fails to
start or operate properly, or any concealed conditions that result in extra or additional work, as
determined solely by us, will be repaired, restored, or replaced for an additional charge on a time and
material basis. Warranty calls due to failures caused by improper environmental conditions affecting
equipment or electrical power or fuel fluctuations, lack of proper maintenance, site-related problems,
operator error, acts of GOD, abuse or misuse of equipment, or alterations, modifications, or repairs to
equipment not performed or provided by us shall be excluded.
8.     The use of the equipment or services furnished hereunder for its intended purpose shall
constitute satisfactory acceptance of our work. This includes use of the mechanical equipment for
comfort heating and/or cooling by you. All claims must be made within 2-days of initial start-up date.
Payment must be received on time in accordance with the payment terms specified previously in this
agreement. Should a payment become delinquent, we may stop furnishing services and/or materials
immediately and, at our option, cancel this agreement. Payment for unpaid outstanding or rendered
services shall be in accordance with the payment terms listed elsewhere in this agreement. You warranty
is only valid if payment terms are met. Late or delinquent payments result in forfeiture of your warranty.
All equipment will remain our property until such time as all sums due us have been paid. It can be
removed at our sole discretion in the event of default of payment terms, including equipment that may
have been placed into service already.
9.     Past due accounts will be subject to a service charge of 1.5% per month, being 18% per annum, or
the maximum allowed by law, whichever is greater. In the event that we must commence legal action to
recover any amount payable under this agreement, as well as approved or disputed extras to this
agreement, you shall pay all our costs, included but not limited to 100% of our attorney fees, court fees,
filing fees, foreclosure fees, etc. It is agreed that any legal action relating to this agreement or the breech
thereof by either party shall be commenced within one year from date of work.
All general terms and conditions on our website are incorporated herein by this

Service and Installation General Terms for Non-Disparagement
Griffin Service is committed to excellence and customer satisfaction. If you are unsatisfied with our
performance in any way, you are urged to contact us so that we may attempt to remedy the situation. Just
as we are committed to quality service and your satisfaction, Griffin Service is also committed to
maintaining its reputation for excellence in this community. Griffin Service maintains its fine reputation
through excellent work provided by its employees and through its commitment to unparalleled customer
service. Please note that Griffin Service will defend its reputation from all false claims and allegations to
the fullest extend allowed by law and will seek any and all damages to which it may be entitled for harm
to its reputation due to defamatory statements/false allegations made about Griffin Service.