Griffin Service Customer Reviews and Testimonials
Knew I was going to be a little late for appointment, but Billy said he would wait for my arrival! Very good customer service! Also, they give a Military discount!
Came over the same day I contacted them and were very professional and at a fair price. Excellent service.
Jordan was great! Showed up at the beginning of the window and was very professional. He explained all my options and completed the work quickly. Would definitely recommend!
When you need something to do with AC, Griffin Service is responsive, they show up on time, and their pricing is fair! I appreciate how respectful they are of my time, and they don’t try to upsell me equipment or services that I don’t need! Barb in ...the office is great!
Our experience with Griffin Service has been excellent. Our A/C went out Saturday morning. We called several companies those that actually answered their phone said they could not get out until Monday or later. We called Griffin Service; they ...answered the phone and said they could have someone out Sunday at 8 am. Joe sent a text that he was on the way and sent a picture. He was here on time – 8am. He was courteous and knowledgeable. Unfortunately our unit was beyond repair and we would need a new one. Joe contacted his manager Shane. Shane came out that afternoon and went over our options. Shane was knowledgeable and did not pressure us in anyway. He gave us options and explained the differences, answered all our questions and was very upfront about what could be done and the cost. He even went up in the hot attic to check out the ducts. The installation was set up for Thursday but luckily he had a cancellation on Tuesday and got us in. David, Mike N and Wesley come Tuesday and installed the unit. Wesley came in first to relocate a duct in the attic, not a pleasant job but did it without hesitation. They were all very professional and polite. They cleaned up when done and answered all of our questions. David walked us through the unit’s functions when it was running. We highly recommend Griffin Service and will use them again for servicing our A/C. Tom & Kathy Celani
Jake came out to our home twice for two different plumbing issues. He did a fantastic job both times! Great guy, easy to understand, very informative, and knows his craftsmanship!!! Recommending to all Facebook friends and family!
Joe was excellent! I highly recommended griffin service! He came out same day I called and fixed the issue very quickly! Very pleased
Alan was very professional. He had a solution to my problem and it didn't take long for him to diagnose it. If I have anymore work done at my house, I will request that the company send Alan. Thanks Alan for a professional job.
I called Griffin Service on 9/5/19 to schedule preventative maintenance for our one-year-old tankless water heater. The lady that I spoke with said that I needed a flush/descale and the cost for the service was $149. I informed her that their website ...lists a $99 water heater tune-up special and that I received a "$69 Anytime Tune-Up or Service Call for A/C or Plumbing" flier in the mail. She put me on hold twice to confer with someone and then agreed to honor the $69 price and we scheduled the maintenance for the following day. When the technician arrived at my home, he told me that the cost of service was $178 and that the $69 was an ADDITIONAL FEE that he would generously waive due to the confusion. UPDATE on 9/10/19: After turning the technician away and leaving a less-than-stellar review, I was contacted by Griffin Services on 9/6/19 as they were interested in remedying the situation. They explained the root cause of the confusion (outsourced advertising that simply lacks plumbing industry savvy) and offered to perform the requested maintenance in exchange for a revised review because they genuinely value integrity and customer opinion. At first, I was taken aback by the offer, but proceeded with the maintenance as we had previously agreed that it was necessary. A technician came out on 9/10 and performed a flush of the water heater and reported "a lot of sediment" which he was able to remove. All in all, I am pleased with the service that I received from Griffin Service. In fact, I am MORE THAN PLEASED with their responsiveness and their focus on maintaining a good reputation. The initial confusion was due to outsourced advertising, but outsourcing doesn't absolve them from professional responsibility. That being said, their eagerness to "make it right" is why I decided to improve my initial review. Should I choose to use their services in the future, I hope to give them 5 stars.
Joe was wonderful! He was courteous and knowledgeable. He explained all of my options to me. He has great customer service skills. I would recommend Griffin Service and Joe to anyone in need of A/C maintenance.
Mike and Jordan did a great job! Came into my home and did their work with professionalism and walked me through the work after they were done. Very happy
I had a main water line leak ad Jake was fantastic. He came out Friday and again on Monday. We are up and running again. Thank you Jake and Griffin Services!
Joe explained everything in detail. He made sure the work was done in a day, and brought another guy in to make sure it took one day. I have never used them before but, I will use them from now on.
Joe was awesome I really appreciate the great customer service. I was concerned about the last minute call but he was so professional and willing to assist us with our air conditioning unit. I will definitely use Griffin Service again!
Joe came out to our house about an hour after I called and figured out the problem with our AC in about 4 seconds, after we had someone else come FOUR times and not figure it out. Joe replaced our motor and checked everything else out. He was very ...pleasant and explained everything well. I highly recommend Griffin service!
Scott showed up on a Sunday and was happy to unclog our drain pipe for the AC. Highly recommend!
My technician Jordan was excellent! He was friendly, knowledgeable, and professional. I highly recommend this company if you're looking for quality work at an affordable price.
Joe and Jake were efficient, very professional, and personable. Replaced a kitchen sink faucet in short order and left everything spotless. Will call Griffin for anything drips, leaks or breaks!
Fantastic service and great responsiveness. We love Griffin!!!
What an awesome experience. Joe was professional and courteous. He was able to diagnose the problem within minutes. I was service on a Sunday and the wait time was almost none. Thank you Griffin
Jake was both professional and knowledgeable on his recent visit to our home. We would recommend him every day of the week. His visit surpassed our expectations for certain!
The technician was friendly and very knowledgeable. He corrected my problem quickly and gave me some excellent advice for the future. A quality company with quality people!
Allen D was our technician to install a new water heater and he was professional and friendly. I appreciated that Griffin has someone to answer the phone and book appointments on a Sunday too. Samantha in customer service went out of her way to find us a ...unit that would work for our family when the size we had ordered was out of stock. You can tell customer service is important to this company and it shows.
This is my second time working with Griffin Services A.C. repair and both times it's been pleasant. The technician Scott R. called ahead to give me an estimated time of arrival which was helpful for my schedule. Scott made sure I knew what service he was ...providing and the breakdown of cost before starting. He was respectfully of my home and instructed me on how to keep my vents cleaned. He also left me an extra filter! I look forward to working with them again in the future.
Jordan was great at troubleshooting my AC problem. He was thorough and professional. He helped me with my options and made sure I was a happy customer. 2 thumbs up!
I called Griffin and within 20 minutes Scott was at my home ready to assess situation. Another 15 minutes or so and he had fixed the problem. He was very candid and offered me a few different price ranges and fixes both short-term and long-term. I was ...impressed with how professional he was and he will certainly be my go-to guy for any AC related problems from now on.
Joe is a professional. He explains everything about your system, ideas for maintenance and how to keep the system running at its best. He is extremely kind and empathetic ( my dog had to go to emergency vet in the midst of trying to get my service). ...Definitely the kind of individual I like to do business with, he inspires trust. If he’s a reflection of the business as a whole I know I’ll be doing business with Griffin for a long time!
Shane was very thorough and helpful. He explained all of our options and even did an in-depth inspection of our vents and the unit we had. Our unit was replaced and the technicians were great! Would recommend this company to everyone! Shane was very kind ...and knowledgeable!
We reported the issue and Joe was over here within 15 mins. He was also very friendly and knowledgeable.
Awesome experience with Griffen Services. Customer service was professional and Kyle went the extra mile. Great company!!
(Translated by Google) Thank you very much Kyle !!!! (Original) Mucho gracias Kyle!!!!
We love Griffin Service. Ask for Kyle, I have now bought two new AC systems for both of our homes and am saving 30% per month on my electricity bills with the Amana high efficiency systems!
I have been in the customer service industry for almost 30 years and let me say that this company understands what those words truly mean. Easy to book appointment? Check. On time? Check. Friendly/easy service? Check! No one wants to every have to buy a ...new AC but Griffin makes it EASY and so much more affordable than I could have imagine, only $78 a month payments which easily fit into my budget. Griffin advertises legendary service and they DO NOT disappoint. My consultants name was Kyle and if you ever need anything I highly, highly recommend asking for any of his services. He is like the son I never had and I truly appreciate all the time and effort he put in to understanding my concerns/needs.
When your air conditioner breaks three days before Christmas and family coming to town, I had to act fast. Griffin Service was the easy choice do to their incredible reputation and guarantees. 12 months cash back if I am not satisfied? 10 years parts AND ...10 years labor warranties? Sign this lady up! Kyle was so helpful and helped me save a lot of money with his advice. A million stars for Griffin and Kyle. LIFESAVERS!!!
Kyle is great, he is knowledgeable and patient. If you are looking for inverter tech and variable speed they are best in the town. I have already seen big saving on my electric bill.
With the coldest temperatures a day away, Scott Rake was dedicated and very efficient to get my system up and running in time to keep my house warm and cozy!
My wife and I were selling our home in Jax Beach and had some areas of concerns on our ducts. We contacted Griffin air about or particular situation and they sent Kyle out to help us. We discussed our situation and showed him what we needed. ...Afterwards he expedited his quote and we proceeded to have the job done. The crew came out and did an excellent job . They were all very professional and polite. I will recommending our new home owners to use Griffin Air for any future work they may need.
The job Billy did was phenomenal. I am beyond pleased that we called Griffin Service to clean our dryer vents. I highly recommend this company.
Kyle with Griffin Service is amazing to work with. He is always honest, reliable and affordable. Not to mention being able to finance through multiple lenders. I highly recommend utilizing Kyle for any of your heating and cooling needs!
Really impressed with Griffin Service! On time! Extremely knowledgeable! Super friendly! They gave me my options and talked me through everything. 5 stars times 10!!
In the middle of summer our AC stopped working. We put in a call to Griffin Service and they were able to come out right away and check things out. It was hotter than heck as we were waiting for the bad news. We were sure it was going to have to be ...replaced, but how much money would that be?! We got the answer quickly... under $200, yay!! Even though our AC was old, Griffin was able to replace a blown capacitor and give it years of life! What a relief. Five stars EASY
Joe was very knowledgeable and kind, he found the issue and worked quickly to get it fixed. Joe did a great job! Thanks Griffin Service
Anthony was great to work with. On time and very professional and was very knowledgeable, able to answer all of my questions. I will definitely be using them in the future!
I chose Griffin because of their wonderful quality of service combined with the fantastic warranties the Amana equipment offers. My dad Hank, used Griffin a few months back for a system install and when my AC went out I knew exactly who to call. Kyle was ...more than helpful and made a difficult process seem so simple. Thanks again Griffin, you are AMAZING!
Where do I start? Kyle was fantastic. I had 6 companies out to my property to quote me on a new air conditioner.It is a long story but my 16 year old system which has been having problems went out the night before. Not only did Kyle listen to my needs, ...he took his time to answer all of my questions and mapped out a plan for me to save more money with a newer more efficient system. He even gave me a new recipe for hot cocoa which my family and I thoroughly enjoyed during this cold snap. Kyle......Griffin, 10 stars!!!! Whoop! Whoop!
I am extremely pleased with the recent service by Jordan Bateman as he analyzed, diagnosed and repaired my heating and air. He is very nice and down to earth unlike many companies you call on these days. His knowledge, expertise, realness and people ...person is a gem...Keep up the good work Griffin Services, associates like Jordan will keep you in business for a very long time.
Billy did an awesome job! Quick, clean and friendly. Highly recommend to anyone who is looking for duct cleaning.
Griffin Service saved our tankless water heater! Our tankless water heater stopped working which means NO hot water for the entire house. We had house guest arriving that evening and they went out of their way to make sure hot water was restored the ...same day! Griffin Services is my go to plumbing company.
Coach Joe always goes above and beyond to make sure you are satisfied.
My AC went down and Joe was there to help. Quick response time, very informative and professional. We had the AC back up and running in no time. Griffin Rocks!
Anthony was polite and punctual and very nice and friendly. Also he knows his stuff about A/Cs .. a lot of good information and helpful tips! Griffin AC has been nothing but great service since we got our new unit 2 years ago!
Griffin Service installed a new Blue light in our system in my home. Anthony did a great job. They are very competitively priced and were on time, professional, clean about their work and showed a great deal of care about their workmanship. I am very ...pleased with the service we received and would highly recommend their service to anyone.
I called a big name company who told me it would $148 just for them to come out. Plus $30 something for each 15 minutes if the service took more than 45 minutes, PLUS parts. I am so glad I looked for another option and found Griffin Plumbing. They had a ...special that was less than half what the big name company wanted and they would waive that if I elected to do the repairs they recommended. My plumber's name was Alan. Ge was on time, professional and friendly. He fixed the problem for in a timely fashion and was thorough in explaining what he was doing and why. The service call took about 90 minutes and cost only slightly more than the other company wanted to charge just to come out. I would give give Griffin and Alan 5 stars. I have found a company I can trust and a plumber that I like and I will call Griffin for all my future plumbing needs.
I use Griffin Service for my business's HVAC needs and couldn't recommend them enough. After really struggling with other local companies to even respond to us, let alone be willing to do a quarterly maintenance contract for our unit, we finally reached ...out to Griffin Service and I don't know why we didn't do it sooner. They had an appointment scheduled with us the next day and the tech who came out was professional, friendly, and knowledgeable. The fact that our neighboring business is literally an AC company and they couldn't even make us a priority speaks volume for the sense of urgency and attention to detail you'll get with Griffin Service. Call them today and don't look back!
Great service. Our technician (Scott) was friendly and explained in detail everything he was doing and why. He gave us options and didn't push anything on us. He arrived on time and worked until the job was complete. We were very pleased.
My technician Scott was awesome. Very knowledgeable and respectful of my home. I recommend Griffin to everyone.
Joe did a fantastic job at sorting out a few issues our inspector found. He was able to get out same day and rectify the issues without any concerns in our part. I 100% recommend Joe and Griffin for any needs that may arise. Thanks again for the fast ...help!
Our heat went out suddenly late and I was able to call and get an appointment the very next morning. When the technician was on his way I received a phone call with an eta then shortly after a text from the company stating who the technician was with a ...short bio and a photo of who was showing up, I really appreciate this detail from their company! The technician Joe was very polite, Joe kept me informed the whole time he was working and as to what he was doing and what was needed. He even took time to answer questions about some additional products we were interested in and to discuss their membership plan with me as well, since our unit is almost 21 years old. Joe was the first technician that has not told me my unit will probably die on us soon because of the age, he just recommended keeping it serviced to keep it thriving at its old age. I will definitely continue to use Griffin Services and highly recommend them.
Fast, friendly service always! Joe is very professional, friendly and knows his job!
Thanks aunt Pat for sending technician Joe our way. He was able to diagnose the problem, and get things working again! The other guys told us nothing was wrong🥴
I would recommend this company any time.the techs are great and they know what they do.
Always professional service, with integrity. I had an excellent experience with the staff.
Courteous and professional...Great to see Joe! Also Coach Joe took great care of us and went above and beyond...took the time and care to make sure we ll be warm and cool! Thanks Joey Schiraldi
You guys always give such good service when coming to my home to service the a/c. Joe was are most recent maintenance guy and he was exceptional. Courteous, personable, and goes through everything in great detail. Highly recommended. Thanks Joe and happy ...holidays!!
Great service! Jordan was professional and very customer service oriented as well as very personable!
Billy and Declan were on time and ready to work. They were very polite and professional and also very kind. We really appreciated his expertise and information. We would recommend your services 100%!
I sent an email request for service at 9 am Saturday morning and got a call from them to come out within the hour! Jordan arrived on time, and went above and beyond to ensure my family was comfortable for the up and coming Holliday. He answered all our ...questions about services!
Joe and Justin THE BOMB
Just had my first encounter with Joe from Griffin Service. I needed to have my AC checked out as it has been awhile since the last servicing. He was courteous and informative and able to fix an issue I did not know about. He explained everything and I ...would highly recommend this company. The pricing wasn't bad either....signed up for future servicing. Thanks for making this an enjoyable experience.
Joe did a super job today installing our new heat blower motor. I also appreciate the fact that he took care of our floors by assembling everything outside in the driveway. Joe went over various ways to improve the air quality of the house and was very ...knowledgable about ways to keep our A/C running without problems for years. Super job. Will use Griffin Service for all of my A/C and heating issues.
Scott was AMAZING. I had a hot water heater problem and he came right over and diagnosed it in no time flat. He gave me several options for repair and there was no pressure at all. Thank you for the best service, I love this company!
Amazing customer service. Next day appointment our technician was very friendly and knowledgeable. Made our experience so much easier. Got our heat up and running in know time. Thanks Griffin!
Ask for Scott!! I worked with Scott and he was amazing. My A/C vent leaked through my ceiling and despite me getting multiple other companies, only Griffin and Scott were able to adequately identify and fix the issue. Scott went above and beyond and ...would consistently check on the work!
Alan arrived right on time and fixed my problem pronto. He took the time to answer all my questions and give me recommendations to keep my equipment running right. Thanks Griffin Services
I had a bad experience, this company charged me almost $94.00 to review my HVAC system and they didn’t changed the filter(included in my package), instead of they left without any filter. The technician told me that my starter needed to be changed and ...charged almost $240.00 and I didn’t see the old part, so I don’t know if this service was done. I asked for the invoice, this process took 3 days after several calls. Into the invoice they didn’t describe the amount for the parts and for labor/visit, so for accounting standpoint I don’t know the amount i need to apply for parts (if they changed) or visit. I do not recommend their services. I’m very disappointed.
Roberto was fantastic! He was punctual, gave me a courtesy call before arriving and throughly inspected my unit taking his time to explain and show everything to me! I really appreciate his professionalism and honesty about what we needed and what we ...didn’t! He was not pushy and gave me time to figure out what was best for our home and budget.
I just moved to the area and my A/C went out after a couple of days. Since I didn’t have a service agreement it was a challenge to find a company to come out same day but Griffin fit me in. They offered a solution that had my air up and running in less ...than 2 hours. Joe and his helper were professional and pleasant. This experience won my business. I now have a service agreement and will talk with their plumbing group about repairs/upgrades that are needed at my house.
Scott provides 5 star service! Called ahead, arrived on time and was extremely efficient. He explained everything and offered repair options for potential problems but wasn’t pushy which I appreciate. I recommend Griffin service and definitely ask for ...Scott!
This is the second time I have had Jake at my home, for different reasons, as always he shows up on time is extremely professional and very knowledgeable thank you for sending me your best. Thanks, Ann
Plumbing and air conditioning disasters rarely occur during normal business hours. That is why I’m glad I had Griffin Services as my Heating/AC and plumbing company on Halloween night! After a scary situation with an external water pipe leak, Jake ...responded with outstanding customer service to save the day! The leak in the water pipe was where the water source comes into the house. The leak was below the valve going to the house and we could not figure out how to stop the flow! Quick fixes using a “water proof”/“leak stopping” tape advertised to keep a boat afloat did not work. We called Griffin and technician “Jake” reached out via “Face time” to walk us through how to secure the water at the meter and arrived on scene early the day to make the permanent repairs to get water restored to the house for a very reasonable fee. I have never experienced service this exceptional in all my years as a homeowner! I cannot thank Griffin enough for their dedication and professionalism. If you are looking for an HVAC and plumbing service for your home, I highly recommend making the call to the awesome folks at Griffin Services!
Very professional and explained all options.
He was very nice and informative! Great service!!
Wonderful service ... Thanks Joe 😀
HOA told us the HVAC needed to be replaced. Joe from Griffin told us it was in good shape for at least a couple more years. He also suggested he not perform a full service until after the roof replacement was complete so they can inspect how the unit ...was moved during the roof replacement. He didn’t even charge me for the visit. THAT IS HONESTY! I’m a lifetime customer after just one visit.
Jordan B. did a great job performing routine service on my HVAC system and, as always, was very professional, yet friendly. He also went the extra mile when he noticed that a couple of vent grates had become loose and fallen down; he absolutely insisted ...on fixing them for me. He then went to his truck, got a ladder & some tools, and a few minutes later the grates were securely fastened to the ceiling. Thank you, Jordan!!
Needed our ducts cleaned. Called locally and received outrageous quotes... tried a little further out and found Griffin Service. Quoted the same job $200 less than others AND could get out the next day. The company texts you a picture and short bio of ...your tech when they are en route. Billy was our tech, showed up, spent 5 hours cleaning and servicing the unit, then was on his way. Paid over the phone. He even insisted if we had concerns to call him. Very easy, smooth, and friendly company. In a community full of competition for this kind of stuff, this is what's needed to earn my business!
Thank you Joe for displaying excellent customer service!!!!! Appreciate your professionalism and honesty.